Audience
This introductory course is designed for all IT staff and computer users who wish to gain an understanding of how a PC is constructed, together with some Windows command line techniques and support/troubleshooting strategies.
NOTE: This class is also run using the Linux operating system; PC Support & Troubleshooting (Linux).
Prerequisites
There are no prerequisites for this course.
Duration
2 days. Hands on.
This course is available on site only. Please call for details.
Course Objectives
Delegates will gain an understanding of the hardware, configuration and design concepts related to the IBM PC and compatible computers. They will also learn some practical command line and Windows techniques and become acquainted with operating system installation.
The course is an ideal starting point for delegates who will eventually become PC Support, Help Desk or Network Technicians as well as Programmers developing applications on a PC. It is an ideal preparatory course for our LANs and Internetworking class or for software support classes.
Course Content
Getting Started
Evolution of the Personal Computer.
PC Orientation.
The system unit.
Connecting the peripherals.
PC Internals
Component recognition.
CPU Evolution.
Memory types.
Input Devices:
• The keyboard.
• The mouse.
USB Devices.
Other input devices.
Storage Devices
An overview of storage devices.
Hard disk drive.
CD, DVD, USB Flash Drives, Cloud Storage
Output Devices
Monitors.
Printers.
Modems.
ADSL modems.
Sound cards.
Assembly and Troubleshooting the PC.
Orientation.
Assembling the components.
System testing.
Interrupts & IRQ’s.
Troubleshooting.
The Operating System
Introduction.
File Management concepts.
Installing the Windows Operating system.
The Command Line Survival Guide
Using the command line prompt.
The Windows Survival Guide
The Windows Desktop.
Windows Explorer.
Organising the Desktop.
Networking PCs
Appendix
Question & Answer Session