Audience
Non-technical staff who want to start Power Virtual Agents Development
Prerequisites
Familiarity with IT concepts
Duration
2 Days
Course Objectives
During this session delegates will be introduced to Power Virtual Agents. The main features of Power Virtual Agents will be explained and hands on labs will be provided to all participants to gain exexperience of the tool.
After the course delegates will fully understand best practice for implementing Power Virtual Agents (Chatbots) as well as the costs. Delegates will be able to integrate a Virtual Agent with Power AI and legacy desktop apps via Desktop workflow.
Course Content
Day 1
Introduction to Power Virtual Agents (PVA)
Issues Around Chatbots
Chatbot Use Cases
Determining Best Use Case for Chatbot
Integrating AI with Chatbot
Chatbot Building Options
Best Practice
Power Virtual Agents in Teams
Robotic Process Automation
Legacy Automation Issues
Integration Issues
Answering Questions or Enquiries with PVA
Day 2
Process Returns and Exchange Requests
Resolving a Complaint or Problem
Making a Purchase/Check Inventory/Make Recommendation/Track Shipping
Product Onboarding/Help Desk
Making a Reservation/Booking a Ticket to an Event
Manage Email Subscription Preferences
Paying a Bill/Processing a Claim
Finding a Qualified Person (e.g., Professional Services)
Triage for Healthcare/Crisis Communication
Customer Feedback/Quizzes, Surveys, and Competitions
Automate with Power Automate
Integrating Desktop Software with Virtual Agents
Recording and Editing Tasks
Running Desktop Flows
Process Advisor
Data Verse