Course Overview
The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.
Managing Professional Transition is a 5 day course (10 half-day modules) and includes the ITIL3 – 4 Foundation bridge, but without the exam. Prices include exams, digital course material and Take 2.
The purpose of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:
- ITIL 4 Foundation
- Introduces readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts.
- Create, Deliver and Support (CDS)
- Provides the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
- Drive Stakeholder Value (DSV)
- Provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
- High Velocity IT (HVIT)
- Provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments.
- Direct, Plan and Improve (DPI)
- Provides the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.