Course Overview
Digital technology is increasingly important. Its economic, societal, and political impacts are unprecedented. At the same time, it is increasingly challenging for digital practitioners to design, develop, run, and support the systems and services that fulfil this demand. High Velocity IT focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models, from a practitioner’s perspective.
The High Velocity IT publication and complementary training syllabus are aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. Their content will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
Their scope includes the primary activities in the digital value chain, including what the practitioner does and which resources they use across the lifecycle of digital products to:
- Make the right digital investments
- Realize and deliver resilient digital products and services quickly
- Ensure that the service consumer realizes value from the digital products and services
- Assure the conformance of activities with governance, risk, and compliance requirements
High Velocity IT builds on recent developments in IT and service management, and contributes to them. Some of the topics that are discussed are:
- The ethical considerations relevant to digital technology
- Design thinking
- Complexity-based heuristics
- The ITIL continual improvement model
- Lean culture
- Safety culture
- Lean, Agile, resilient, and continuous techniques
The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as ‘the cloud’, automation, and automatic testing.
The ITIL 4 High-Velocity IT examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to High-Velocity IT, as described in the syllabus below, to be awarded the ITIL 4 High-Velocity IT qualification. The ITIL 4 High-Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
This course is made of 5 half-day modules. ITIL 4 Foundation is a pre-requisite. Prices include exams, digital course material and Take 2.
Course Syllabus
1.1 Understand the following terms:
a) Digital organization
b) High-velocity IT
c) Digital transformation
d) IT transformation
e) Digital product
f) Digital technology
1.2 Understand when the transformation to high-velocity IT is desirable and feasible
1.3 Understand the five objectives associated with digital products to achieve:
a) Valuable investments - strategically innovative and effective application of IT
b) Fast development - quick realization and delivery of IT services and IT-related products
c) Resilient operations - highly resilient IT services and IT-related products
d) Co-created value - effective interactions between service provider and consumer
e) Assured conformance - to governance, risk and compliance
2.1 Understand how high-velocity IT relates to:
a) The four dimensions of service management
b) The ITIL service value system
c) The service value chain
d) The digital product lifecycle
3.1 Understand the following principles, models and concepts:
a) Ethics
b) Safety culture
c) Lean culture
d) Toyota Kata
e) Lean / agile / resilient / continuous
f) Service-dominant logic
g) Design thinking
h) Complexity thinking
3.2 Know how to use the following principles, models and concepts:
a) Ethics
b) Safety culture
c) Lean culture
d) Toyota Kata
e) Lean / agile / resilient / continuous
f) Service-dominant logic
g) Design thinking
h) Complexity thinking
i) Help get customers’ jobs done
j) Trust and be trusted
k) Continually raise the bar
l) Accept ambiguity and uncertainty
m) Commit to continual learning
4.1 Know how the service provider ensures valuable investments are achieved
4.2 Know how to use the following practices to contribute to achieving valuable investments
a) Portfolio management
b) Relationship management
4.3 Know how the service provider ensures fast development is achieved
4.4 Know how to use the following practices to contribute to achieving fast development
a) Architecture management
b) Business analysis
c) Deployment management
d) Service validation and testing
e) Software development and management
4.5 Know how the service provider ensures resilient operations are achieved
4.6 Know how to use the following practices to contribute to achieving resilient operations
a) Availability management
b) Capacity and performance management
c) Monitoring and event management
d) Problem management
e) Service continuity management
f) Infrastructure and platform management
4.7 Know how the service provider ensures co-created value is achieved
4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer
a) Relationship management
b) Service design
c) Service desk
4.9 Know how the service provider ensures assured conformance is achieved
4.10 Know how to use the following practices to contribute to achieving assured conformance
a) Information security management
b) Risk management