Audience
This qualification has been designed to provide valuable learning for those in roles such as business analysts, business managers and members of their team, business change managers and project managers.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days.
Course Objectives
Candidates will be able to demonstrate a practical understanding of:
- The context in which business process modelling occurs
- How to construct organisational models of business process at the enterprise level
- The use of modelling techniques at the event-response level
- The use of modelling techniques at the actor-task level
- The approaches used for improving business processes
- Considerations when managing and implementing change
Course Content
The Context for Business Processing Modelling
Demonstrate an understanding of the purpose and benefits of business process modelling
Identify the three levels of the business process hierarchy
Explain the importance of the process view versus the functional view of an organisation
Modelling at the Enterprise Level
Interpret the construction of an organisational model of business process
Explain how the processes on the organisational model support the delivery of the value proposition
Modelling at the Event-Response Level
Interpret the construction of a business process model
Explain why using a standard notation set is important
Apply knowledge to distinguish between modelling business process terms and describe how they relate to each other
Demonstrate that a task typically involves one person (actor) at one place at one time, and that it is represented as a single ‘box’ on a process model
Identify the different types of business events
Explain the purpose of process performance measures and the difference between internal performance measures and customers’ expectations of performance
Modelling at the Actor-Task Level
Construct a task description
Demonstrate an ability to document the steps and business rules within a task
Improving Business Processes
Apply approaches to improving business processes
Show understanding of the need to challenge business rules and assumptions when improving or automating business processes
Identify the areas of a business process that may contribute to unsatisfactory performance
Explain the need to test processes through use of business scenario analysis
Prepare a gap analysis on a ‘to be’ business process model, in order to identify the functional requirements that could be supported by an IT solution
Managing and Implementing Change
Describe the considerations of introducing a new process design
Discuss the use of implementation strategies for implementing business change