Audience
The certificate is relevant to anyone wishing to gain an understanding of the principles and rationale for the creation and maintenance of a BA Service, including senior and lead business analysts, business analysis managers and leaders, practice leaders, heads of profession, chapter leaders, service delivery managers and change managers.
Prerequisites
There are no pre-requisites for entry to the examination
Duration
3 Days.
Course Objectives
The examination leading to the BCS Professional Certificate in Business Analysis Service Delivery has the following assessment objectives. Candidates must be able to demonstrate and understanding of:
The concept of the BA Service
How to recruit and develop business analysts
Tools, frameworks and skills to lead and operate the service
Standardisation through templates and support tools
How to approach performance and quality measurement.
Course Content
1. Introducing the BA Service
- Define the Business Analysis as a Service concept
- Distinguish between different BA Service structures
- Describe the 3rd wave model for business analysis
- Describe the BA Service Framework
- Define the terms Value and the Value Proposition
- Identify the Value Proposition attributes
2. Recruiting and Retaining Business Analysts
- Describe and interpret recruitment strategy and planning
- Define the three business analysis skill areas
- Describe the business analyst recruitment pipeline options
- Distinguish between the levels of the career pathway for business analysts
- Explain the business analysis succession planning process
3. Developing Business Analysts and enabling high-performance
- Explain the concept of a T-shaped professional
- Explain skill development frameworks
- Define the benefits and issues of a community of practice
- Distinguish between a fixed and growth mindset
- Describe and apply performance tools
- Performance management matrix
- GROW model
- Johari window
- Kahler’s 5 drivers
- Explain the term Emotional Intelligence
- Explain the term Active Listening
4. Applying BA Standards and software Tools
- Define the benefits and issues of standards and templates
- Describe a prioritisation approach to creating and maintaining templates:
- Action priority matrix
- Identify categories of support tools
- Describe support tool maturity model levels and issues
5. Leading the Business Analysis Service
- Define the role and skills of a BA leader
- Describe and apply tools for BA Leadership
- Business Model Canvas
- VMOST
- Describe and apply leadership frameworks and models
- Three circles model for the BA Service
- Challenge support model
6. Operating the Business Analysis Service
- Explain BA Service management responsibilities
- Describe and apply the BA consulting cycle
- Describe and analyse resourcing models and profiles
7. Understanding Customers and Culture
- Describe and apply categories of customer
- Identify and explain customer service dimensions
- Describe and analyse customer expectations of the BA Service
- Explain the Iceberg Model of culture
- Describe the BA Service Charter
8. Improving BA Service Quality and Measuring Performance
- Explain a quality culture
- Identify and explain the eight types of waste
- Describe and apply service maturity and assessment models
- The Business Analysis Maturity Model
- The CMMI adapted for a BA Service
- Describe the quality management cycle and techniques
- Describe and analyse leading and lagging measures
- Describe and apply the Balanced Scorecard