Audience
This Foundation Certificate is for people who want to understand business change, this includes relevant processes, frameworks and techniques. Suitable for Business Analysts, Subject Matter Experts, Project Managers, Business Managers, Business Change Managers and Product Owners. This list is not exhaustive and many other roles may benefit.
Prerequisites
There are no prerequisites.
Duration
3 Days.
Course Objectives
Upon completion of this award, learners will be able to demonstrate knowledge and understanding of:
- Aligning change to the external environment, internal strategy and the enterprise architecture
- Techniques for identifying the need or opportunity for change
- Establishing, validating and categorising change requirements
- The ethical considerations of digital change
- The Agile Manifesto and Agile development practices
Course Content
Change Principles
Describe the business change lifecycle
Describe drivers of change
Describe risk appetite and risk categories
Aligning Change with the Business
Describe techniques to analyse the external environment
Describe techniques to analyse the internal environment
Describe the components and purpose of a SWOT analysis
Describe the cultural web framework for analysing organisational culture
Describe organisational performance measurement techniques
Describe the components of an organisation’s enterprise architecture
Describe ethical considerations of digital change
Identifying Change
State the purpose, advantages and disadvantages of qualitative and quantitative investigation techniques
Describe techniques used to record business situations
Identify stakeholder categories using the stakeholder wheel
Describe the use of the power/interest grid to analyse and manage stakeholders
Describe business process modelling
Describe customer journey mapping
Explain the use of POPIT in the gap analysis process
Explain the process for developing options
Describe the three main areas for evaluating the feasibility of options
Describe the fundamental differences in identifying change in Agile environments
Describe the design thinking approach to generating options and designing solutions
The stages of design thinking and associated techniques
Divergent and convergent thinking
The Double Diamond model
Change Requirements
Describe the process of establishing change requirements
The requirements engineering framework
Identify the key roles and responsibilities in establishing requirements
Business representatives
Project team
Identify the different types of requirement
Describe the principles of user-centred design
Identify the four design principles of Web Content Accessibility Guidelines (WCAG)
Describe configuration management and change control
The Business Case
Describe the structure and content of a business case
Describe the payback investment appraisal technique
Describe business case development within an Agile environment
The key features relevant to business case production in an Agile environment
The MoSCoW approach to prioritisation
Design and Development
Describe linear and incremental development lifecycles
Describe the Agile development lifecycle
Stages of the Agile lifecycle
Describe the four overarching values of the Agile Manifesto
Describe techniques involved in business acceptance testing
Change Implementation
Describe the CPPOLDAT framework for assessing an organisation’s readiness for change
Describe strategies used for implementing the identified solution
Identify stages of the human response to change
SARAH
Describe techniques used to gather feedback after implementation
Feedback grid
Project review
Benefits Management
Identify typical examples of benefits
Describe the elements of a benefits plan
Describe the purpose and processes of a benefits review