Terms and Conditions

Terms and Conditions

For the Supply of Training and Related Services

  1. These Terms and Conditions of Business are between Verhoef Training Ltd. (hereinafter called Verhoef) and the Hirer (hereinafter called the `Client’) and are deemed accepted by the Client by virtue of receipt of confirmation of a course or project from Verhoef.

  2. When courses are to be held on the Client’s premises, all hardware and software is to be provided by the Client unless previously arranged.

  3. Courseware development will not be conducted on the Client’s premises unless previously arranged. Location of project management is by mutual agreement.

  4. All notes, material and software used on training courses (if supplied by Verhoef) are protected by copyright and may not be copied, sold or hired without written permission of the owner.

  5. It is the Client’s responsibility to ensure that the course they are booking is suitable for the ability and knowledge of their delegate(s). Details of course content are available from Verhoef and no responsibility can be accepted by Verhoef for delegates who are booked onto unsuitable courses.

  6. When courses are to be held on the Client’s premises, it is the Client’s responsibility to ensure that the technical set-up and installations of the software and hardware is suitable for the course that Verhoef have been booked to deliver. No responsibility can be accepted by Verhoef nor its instructors for incorrect software and hardware installation and configuration.

  7. When an Instructor/Author is provided by Verhoef, the Client may not employ (or contact) the Instructor/Author directly without prior authorisation from Verhoef for a period of 12 months from the last assignment. Any further arrangements regarding business within this period must be conducted through Verhoef. Engagement or use by the Client or an Instructor/Author introduced by Verhoef, or the introduction of such an Instructor/Author to other Employers deems the Client liable to pay Verhoef the full fee relevant to that course/course development whether or not payment has been made to any other party. Where the relevant course is not immediately quantifiable, a fixed fee of £950 per day will be charged.

  8. Payment is due within 30 days of date of invoice, unless agreed otherwise in writing. When courses are held on the Client’s premises the Client is responsible for Instructor-related expenses unless agreed otherwise (transport, board & lodging). The Client will receive a separate expenses invoice after the course.

  9. Cancellations or postponements should be made in writing and received at least 10 working days prior to intended commencements of course/project.

  10. Cancellations or postponements will be charged as follows:

    • Within 10 working days, we will make all efforts to minimise the cost to you, however we reserve the right to charge 100% of the full booking fee.

    • There is no charge if cancellation is made before this point. However, if you have already paid by credit card, we will be forced to pass on the credit card fees of 4% of the amount paid.

  11. Termination of booking once it has commenced will be charged as follows: 100% of contract period.

  12. We reserve the right to charge interest of 5% per month of the total amount outstanding on invoices not paid after 60 days of completion of course/project unless alternative arrangements are agreed in writing in advance.

  13. Force Majeure. Verhoef reserves the right to cancel a course without prior notice due to events beyond its control. In this case, an alternative course will be offered at the earliest mutually convenient date. Verhoef cannot accept responsibility for any costs or loss incurred by the Client in the event of such cancellation.

Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out Cancellation Form and sending it via This email address is being protected from spambots. You need JavaScript enabled to view it.
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.