Understanding Corporate IT

Understanding Corporate IT


This course is aimed at those who interact with IT departments or outsourcing suppliers and need to understand the technology, terms, roles and the emerging trends. The session empowers staff such as managers, business analysts and support staff with an understanding of IT terms and usage thus allowing effective communication with technical IT personnel. It is also suitable for those looking to update and clarify of their knowledge.


There are no prerequisites for this course.


2 days.

This course is available on site only. Please call for details.

Course Objectives

The material demystifies terms in multiple areas, such as:

  • Virtualization.
  • .Net and Java Platforms.
  • Web services.
  • Cloud computing.
  • SharePoint.
  • IT architectures and integration technologies.
  • Security.
  • Service Oriented Architecture (SOA).
  • Internet and networking.
  • ... and many other contemporary topics in IT.

The sessions offer a chance to piece together parts of the IT puzzle without too much technical depth and without a requirement or presumption of an IT background.

Examples are to used explain a wide range of technologies from the .Net and Java platforms to eXtensible Markup Language (XML). Large packages such as SAP, IBM’s WebSphere and Oracle’s Fusion and E-Business Suit are a few examples of the products covered. Where required, mainframes are also brought onto the discussion.

The course will:

  • Provide delegates with an understanding of the terms and technologies used in corporate IT departments.
  • Increase delegates' confidence and ability to participation in IT meetings.
  • Provide an appreciation of the strategic reasons why certain technologies are selected.
  • Assist in identifying useful ideas, products and trends applicable to the attendee’s individual needs and roles.

Course Content

The Big Picture
An overview of the layers of IT activity laying the foundation for explanations of the products, terms and structures commonly found: systems providing the web-like interfaces for the business users, the interfacing between business systems, the maintaining of data integrity, accessing and storing of data, the interaction with security. Numerous other areas are introduced such as management reporting, document sharing, record management, development platforms and many more.

How Applications are Being Delivered
An explanation of fat and thin clients, the use of Web Services, Virtualization, Cloud computing and Software as a Service. Web Services and thinking behind Service Oriented Architecture (SOA) are examined. Mobile Computing is examined with the roles of smart devices such as Backberry and iPhones delivering business functionality.

Need for Integration and Simplification
The sessions examine technologies and approaches used to connect and integrate IT systems: messaging, middleware architecture layers covering simple share databases through to advanced solutions offered by products such as WebSphere. The role of XML (eXtensible Markup Language) for integration and web rendering is examined along with the role of products from different vendors used for the collection and integration of data.

Need for Cooperation
This examines the need to improving access to corporate data with an emphasis on sharing various forms of information across and beyond the enterprise. Products such as SharePoint are used to illustrate current opportunities in collaboration with shared libraries, workflows, versioning, Office integration and so forth. The sessions examine the growing need for amalgamation of email, voice calls, instant messaging and conferencing with products such as Microsoft Lync.

Development teams and their tools: Java and .Net Platforms (mobile and other platforms)
An explanation of the Java framework and the Microsoft .Net environments: what they are and what are the key drivers, an explanation of package customization and industry trends.

Web and Intranet tools
A description of the software used to produce web pages such as Active Server Pages (ASP.Net), Java Server Pages (JSP), JavaScript, Adobe Creative Suit and the emerging Microsoft Expression producing Siverlight web sites.

Corporate IT Architectural Layers - Middleware
This session demystifies further parts of the puzzle relating to the underlying IT architectures: the sending and receiving web pages (Web servers), the accessing of different systems (Application servers and Application Integration) and the use of Database Servers. For many organisations that may includes products such as WebSphere, WebLogic and Fusion, BizTalk and similar products.

Management Reporting Tools and Databases
Coverage of business intelligence systems such as Business Objects, Crystal Reports, SAP Analytics, Oracle’s Hyperion and SAS Analytics. A look at the Relational databases – Oracle, IBM, Microsoft et al; tables illustrating normalisation and SQL; the relevance of the Data Life Cycle.

An outline of concepts including firewalls, VPN (virtual private networks), digital signatures and how security is actually implemented via personal profiles in products such as Active Directory. The session also looks further into areas such as the threat from internal staff which introduces the need for aspects such as Intrusion Detection software.

Physical Environment: Hardware Platforms and Operating Systems
A short overview of hardware covering types of systems, trends, virtualization, the need for clustering, a coverage of the major suppliers and areas of storage such as the role of Storage Area Networks (SANs). The different operating systems such as UNIX, Linux and Windows 2003/8 are briefly compared. Others systems such as the mainframe Z/OS, Netware etc. are explained if required.

Physical Environment: Network Terms
A brief overview of key concepts such as local, metropolitan and wide area networks, terms such as routers, gateways, backbones, protocols such as TCP and the use of Voice Over Internet systems, the web, packet switching and broadband systems are explained.

Virtual Courses

ALL of our courses can be delivered virtually! Our Bath public schedule courses are available as live virtual sessions, using the popular Zoom Virtual Classroom and remote labs. Delegates can test their access at: www.zoom.us/test

On-Site Courses

Can't attend one of our public classes? Booking for multiple people?

All our courses are available on your site! Delivered for your staff, at your premises.

Contact us to find out more...