CDFOM® - Certified Data Centre Facilities Operations Manager

CDFOM® - Certified Data Centre Facilities Operations Manager

Audience

The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.

Prerequisites

It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® - Certified Data Centre Professional course before attending the CDFOM® course.

Duration

3 days.

Course Objectives

The Certified Data Centre Facilities Operations Manager course is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes.  Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.

After completion of the course the participant will be able to:

  • Setup a data centre facilities operations team
  • Manage and motivate your facilities management team
  • Setup SLA’s and manage them including liabilities, KPI’s etc.
  • Manage vendors and measure their performance
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
  • Manage safety & statutory requirements
  • Effectively and efficiently manage data centre operations
  • Manage documents
  • Setup equipment life cycle including testing
  • Define data centre design limits and set-up and manage a proper capacity management plan
  • Commission and decommission equipment
  • IT cable management
  • Manage the day-to-day data centre operations

Course Content

The Data Centre Operations Team
Leadership criteria and attributes
How to set-up up an efficient and effective facility management operations team structure
Defining roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals
Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning

Vendor Management
Vendor selection and qualification
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting

Facilities Maintenance
Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive/non-comprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
Managing on-site/off-sites spares and how to determine which spares to keep on-site

Managing Safety & Statutory Requirements
Statutory and industry compliance/regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the data centre
Ergonomic workspace
SOP’s for power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management
Defining the data centre design limitations
Defining measurement criteria and reporting
Alignment of business SLA with vendor SLA
Defining chance management procedure for installation and de-installation of new equipment
Reporting and escalation management

Managing Physical Security
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
SOP (Standard Operating Procedures) in managing day to day security access control, such as;
• Entry/exit control and access management
• Permit-To-Work (PTW) and contractor work in progress
• Delivery of goods
• Customer access
• Etc.
Effective patrols routing and how to ensure 24x7 vigilance
Handling external threats; crisis/emergency situations
Security incident management

Managing Daily Data Centre Operations/Floor Management
ITSM/ITIL (IT service management) in the data centre
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation/commissioning procedures

Capacity Management
Defining the design limits of the data centre
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

Cable Management
Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
Cabling specification & labelling based on ANSI/TIA-606
In-rack power and network cabling
Labelling requirements
Cabling/cable tray layout documentation

Data Centre Cleaning and Pest Control
Types of pollution found in data centres such as H2S, air-particulates etc.
Common causes of pollution in the data centre
Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

Data Centre Monitoring and Automation
Data centre monitoring requirements
Threshold setting and reporting requirements
Notification and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations/Archives
Document management standards
Document management process requirements
Minimum and desired design documentation set
Operational management documents

Equipment Life-Cycle Management
Policies and procedures governing life cycle management
Asset management including software and firmware
Service situations
Review, triggers and reporting
Test life cycle

Mock Exam

Exam

Attendees will take a one and a half hour Certified Data Centre Facilities Operations Manager exam. The exam is 60 questions, closed book and multiple choice based. The passing mark is 45 out of 60. Attendees passing the exam will be awarded the internationally accredited and recognized 'Certified Data Centre Facilities Operations Manager' certificate (CDFOM).

The CDFOM certificate is valid for 3 years, after which recertification is required.

CDFOM is world-wide accredited by EXIN.

Virtual Courses

ALL of our courses can be delivered virtually. And our Bath public schedule of courses are now available as live virtual sessions, using the popular Zoom Virtual Classroom and remote labs. Delegates can test their access at: www.zoom.us/test

Public Courses

There are no upcoming events

On-Site Courses

Can't attend one of our public classes? Booking for multiple people?

All our courses are available on your site! Delivered for your staff, at your premises.

Contact us to find out more...