AUDIENCE:   IT Support Professionals & others who are unfamiliar with Windows XP Professional. Those providing support for Windows XP Professional desktops or would provide support for Windows NT 4.0 or Windows 2000 Server. PREREQUISITES:   A good working knowledge of PCs, PC hardware and peripherals. A good working knowledge of Windows networking and networking hardware. DURATION:   3 days. Hands on. OBJECTIVES:   On completion of the course delegates will be able to: - Perform a local installation of Windows XP Professional - Perform a local upgrade to Windows XP Professional - Use answer files and UDFs, and use the Sysprep Tool to automate installation - Configure and hardware in a Windows XP Professional environment - Configure and Manage disks and file systems. - Troubleshoot booting and system problems - Configure the desktop and profiles - Configure and support TCP/IP - Configure Windows XP Pro in a networking environment - Provide support for remote users - Configure Windows XP Pro for mobile users - Use resource and performance monitoring COURSE CONTENT:   Installation Planning Installation Local Installation Network Installation Upgrading User Settings Transfer Activating Troubleshooting Installation Automating Installation Creation and use of Answer Files Set up and use Uniqueness Database Files Automated Installation Images - Creating, Testing and Deploying Reference Computer Remote Installation Services Hardware Configuration Hardware Device - installation and configuration Drivers Troubleshooting Disks and File Systems Disk Management Basic and Dynamic Disks Disk Preparation for Upgrading Defragmenting File Systems Data Compression EFS Troubleshooting Boot Process and System Boot Process Controlling the System During Boot Boot.ini Advanced Boot Options Recovery Console Restoring to a Previous State Desktop Environment User Desktop Settings Customising the Desktop System Settings User Profiles and Group Policy Remote Assistance TCP/IP Addressing and Name Resolution IP Addresses Troubleshooting Name Resolution Methods DNS and WINS Connecting to a Remote Host Windows XP Pro and Windows Networks Workgroups and User Accounts Local User Accounts Local Security Workgroup Logon Options Workgroup Networking Options Domain Membership Domain Operation Remote Users Remote Access Connections Virtual Private Networks Inbound Connections Authentication Protocols and Encryption Remote Desktop Facilitating Remote Connections Mobile Computing Configuring Hardware Power Management Offline Files, Folders and Web Pages Monitoring System Information Task Manager Performance and Maintenance Tools Event Logs Program Compatibility