AUDIENCE:   All IT staff and computer users who wish to gain an understanding of how a PC is constructed, together with some command line and Windows techniques with support/troubleshooting strategies. DURATION:   2 days. Hands on. OBJECTIVES:   Delegates will gain an understanding of the hardware, configuration & design concepts related to the IBM PC and compatible computers. They will also learn some practical Command Line & Windows techniques and become acquainted with operating system installation. The course is an ideal starting point for delegates who will eventually become PC Support, Help Desk or Network Technicians as well as Programmers developing applications on a PC. It is an ideal preparatory course for our LANs and Internetworking class or for software support classes. COURSE CONTENT:   Getting Started Evolution of the Personal Computer PC Orientation The system unit Connecting the peripherals PC Internals Component recognition CPU Evolution Memory types Input Devices · The keyboard · The mouse USB Devices firewire Other input devices Storage Devices An overview of storage devices Floppy disk drive Hard disk drive Other storage devices - CD and tape streamers Output Devices Monitors Printers Modems adsl modems Sound cards Assembly and Troubleshooting the PC Orientation Assembling the components System testing Interrupts & IRQ’s Troubleshooting The Operating System Introduction File Management concepts Installing an Operating system The Command Line Survival Guide Using the command line prompt The Windows Survival Guide The Windows Desktop Windows Explorer Organising the Desktop Networking PCs Appendix Question & Answer Session Specific delegate queries answered in a hands-on workshop environment.