AUDIENCE:   This course is for IT managers who want to tap into the unused potential in their team to increase performance. Coaching skills are equally powerful for senior managers through to new team leaders. PREREQUISITES:   The course welcomes a curiosity about coaching but it does not assume any prior coaching experience. DURATION:   This 2 day event involves a mix of short input sessions, group discussion and many practical activities. OBJECTIVES:   Delegates will work with an experienced and qualified coach to develop their own skills using leading-edge techniques. By participating in this course, delegates will be able to: 1. clarify exactly what coaching is 2. discover the benefits that coaching brings to the workplace 3. explore and develop real listening as a crucial coaching skill 4. become aware of important language patterns during coaching 5. highlight the subjectivity of experience and its role in coaching 6. attain an appropriate state of mind for coaching 7. investigate useful coaching frameworks 8. explore and experience feedback as a key element in coaching 9. identify opportunities to reap benefits by coaching in their own workplace 10. find resources for support when coaching in the future COURSE CONTENT:   Practical coaching activities are an integral part of the course. The key topics explored are: Benefits of coaching What is coaching? Coaching styles Coaching goals - when is coaching appropriate Useful presuppositions Model of experience Mental maps Perceptual filters Representational systems Advanced listening Rapport skills Sensory acuity Language skills Working with deletions, distortions and generalisations Predicate language Incisive questions Feedback skills Receiving feedback How to make it heard Feeding forward Coaching State Managing own state Influencing state in others Coaching structures TGROW Logical levels Incremental change (habits) Coaching relationship The professional alliance Coaching agreement Contrast with other roles Confidentiality issues Coaching resources People Books Web Contacts Support groups Next steps Opportunities Actions Accountability Review TRH06/01